hyosung atm epp error 97999

1. Cash cassette 2 removed prior to dispense. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. 1. Check dispenser for jammed bills and restart the machine. 1. Exchange sensor after abnormal operating, 1. Remove a jammed note between the tray and Cash Dispenser 2. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Check CS13 sensor (note jam and dust)2. 2. Sensor(NS7) for detecting Double is covered during dispensing note. Certain older models will not be upgradable. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. The two codes must match. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. (Currency, Denomination, etc). Rearrange notes in Cassette 3. Check if the CS3 sensor cable is disconnected4. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. 1. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. 4. Unable to load a cassette. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Failed to produce Thread of EPP. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Insert or re-insert the cassette(s). Set the cash cassette. To show that there found abnormal condition on the power-line. Check if the CS3 sensor bracket is bended. 1. Initialize after resetting the power2. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check the status of Near End sensor and its connector, 1. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. 2. 1. Check telephone line connection. Check abnormal clutch.4. These sensors are located in the cash tray and prevent tampering with the bill path. 2. Reboot ATM. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Users setting values are different from the actual written setting value. 5. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check if communication cable or COM port is not connected. Try Balance Inquiry. Remove a jammed note on the CDU.3. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. 2. Otherwise the printer may require service. To show that read error has happened in Multiple magnetic read command. Capture card at the terminal (requires card be picked up at ATM only). Check abnormal clutch. Check the feed motor operation in the throat unit. Replace pin pad. Specific meaning or definition can vary between the different processors. Check Sensor(CS6) Poll 3. Check dust in existence CS5 Sensor Guide 5. Sensor is located along the delivery path right after where the note exits the 3rd cassette. 4. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. 1. Remove notes in the reject box and remount the reject box 3. 1. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Remove a jammed note on the gate 2. 1. Remove a jammed note between the tray and Cash Dispenser 2. Try the reset button on the printer. Check if communication cable or COM port is not connected. Remove a jammed note at the position of the CS13 sensor 3. 1. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. Check the notes in cassette #1, 1. Reject error due to short check sheet during check dispense operation. Check the cassette catcher 2. Rearrange notes in cassette 3. Verify that the cash is of good quality. Check a checks status in the reject box2. 4. Initialize. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Check second Dip Switch in CDU B/D3. Otherwise service to cassette or dispenser may be required. Do RESET at Operator Function 2. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Check the thermal printer head and change if necessary. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Verify cash count in the Settlement menu. 3. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). Upgrade the Cash Dispenser firmware or download software again 3. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. Reboot ATM 2. Clean CS2. Recover printers Error2. 4. Initialize after executing Cash Dispenser Information Set(?P?) Change Main Motor Encoder Slit Sensor CS8. Reinitialize CDU. Replenish receipt paper in paper charger. Get the trace file and log files in D:\trace2. Clean CS2 and CS4B. WebRMS could not retrieve the local ATM time. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Clean CS1B and CS13. Check a checks status in the reject box 2. 9701151: EPP is down when it receives an 'Get Status' command: 1. Usually caused by a customer putting fingers in the cash drawer during dispense. Realign check sheets in the check cassette box.5. Clean CS1A and CS13. Verify operation of exit gate. Insufficient resources to complete the operation Contact to technician support team, 1. Reposition the microswitch if necessary. 1. Contact telephone company. Initialize 3. ), Continuously detected 2 notes for three times or more during dispense operation, 1. Check phone number.). ATM modem is receiving a busy signal when it dials out. 1. Check if CS62 sensor poll is abnormal 3. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. 1. 20001. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. Clean dispenser. 2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check modem and modem cable connection. Check modem and modem cable connection 2. 1. Reboot ATM. Check Main Motor Encoder Slit. Delivered data time out of EPP. Do not use spaces or dashes in the phone number string. Check the status of Near End sensor and its connector, 1. Check the CIU Module Print Head.4. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. 1. Close the lever of print head completely. 20003. Look in error summary for D1800, D2000. Check for notes in the Cash Dispenser. Check wiring and CDU mainboard connections. Check transaction with the processor. ), 1. Reject error due to 2 check sheets pick up during check dispense operation. Remove notes in the reject box and remount the reject box3. (no retry), To show that the card has no magnetic track(no retry). To show that only SS,ES,LRC are contained in the track. Remove any notes from path, verify amount of dispensed notes. Replace the reject solenoid 1. Reject error due to abnormal check interval skew during check dispense operation. Check the cassette catcher 2. 2. 1. Sensor is located along the delivery path right after where the note exits the 1st cassette. Exchange Sensor after abnormal operating, 1. Check for unplugged sensors. Remove jammed notes 2. Check CS3 Sensor BKRT3. 2. Try clearing the cash tray of notes or foreign objects. CS1A sensor detects note in delivery path before CDU dispenses. 1. Check the status of sensor and its connector, 1. Initialize after resetting the power 2. Clear the cash tray of any bills or foreign objects. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. Error reported during CDU initialization. Check the status of Near End sensor and its connector. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. 1. Reboot ATM 2. Remove any notes from path. Check notes in 1 Cassette 2. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Phone line connected to ATM will not support Data-communication. 2. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Contact to technician support team. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. Remove note from the CDU delivery path. Models: 1800CE Check the Cash Dispenser received command2. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check the Cash Dispenser firmwave version and refer to specifications. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. CDU ROM does not match AP software. In case the dispensed bills are different from the requested ones. Check communication cable connected properly 2. If they are broken the cassette will not stay in the dispenser. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Check the replenished amount and replenish. 1. 1. Call your attendant. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. reset the master password and clear the error, select it. Initializ2. Re-initialize machine, verify connections to mainboard. Check the status of sensor and its connector, 1. Check dust in existence CS5 Sensor Guide 5. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. In most cases you may have to remove the printer to locate difficult jams. Check notes index value, 1. Initialize after removing notes or dust over Gate2. Remove dust in CS13 Sensor 3. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. Initialize after resetting the power 2. Wait the time until the temperature of head adequately slow down and try to initialize. Initialize Pin SP. Remove note from the CDU delivery path. Initialize 2. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Check and clean the cassette and rollers, verify the quality of cash. 2. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Replenish receipt paper 2. Make sure you only are using 21# paper. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Check CS8 Sensor Cable. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Check if communication cable or COM port is not connected. Clean CS1A and CS1B. means cassette number. Check notes in Reject Box 2. Reboot ATM. Remove note from the CDU delivery path. Can indicate a bad motor or encoder sensor. 1. 2. Check CS8 Sensor Cable 6. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. After terminating self-test and initialize receipt printer. 1. Remove note from the CDU delivery path.2. Contact to technician support team. Check the cassette catcher2. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. Check notes status in the reject box 2. Check the abnormal communication cable. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. To show that DSR signal was turned to OFF(communication is cut). Check if the CIU power cable is connected. Test Modem. Check if printer head lever is properly close, 1. Check if CS62 sensor poll is abnormal3. Check the CIU Module Print Head. 9722060 Clean CS31AB and CS41AB, or remove foreign objects. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Clean CS13. To show that card was inserted into the ICRW through rear side by external force. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). 2. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Check AC power status and environment. Remove note from the CDU delivery path.2. Check for any CDU error codes and the number of. Clean CS1A and CS13, 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Open the vault and slide the dispenser back to access the exit gate area. Replenish receipt paper in paper charger 2. Initialize3. Open the vault and slide the dispenser back to access the exit gate area. Refer to E7. No response from host for 60 seconds. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. 2. 3. Reboot ATM . 1. 1. Remove a jammed note at the position of the CS13 sensor3. Open the vault door. Rearrange notes in Cassette 3. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Remove note from the CDU delivery path. Check abrasion of the cassette box pick unit. No response from Host Dialing time out to Host. Set serial number. Remove note from the CDU delivery path.2. Bills are remained in CS1AB sensor after dispensing bills. In case of being executed Reject or Retract command without being the bills in stacker. Initialize after Power On/Off. 6. Check Cash Dispenser Unit information. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. Check the Cash Dispenser received command. 1. Check the Cutter module 2. Bills is remained in CS41AB sensor after dispensing bills. 1. Clear notes from dispenser. 2. If all programming appears correct, contact the processor and have them trace the Terminal ID. If persistent, clean and test the card reader in diagnostics. Check dust existing in CS5 Sensor Guide 5. Reboot ATM. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Check jam in 1 cassette and reload 4. Check the condition of the cash in the cassette. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. Something is detected in C31AB sensor before dispensing bills from 3rd cassette retry.! Terminal ( requires card be picked up at ATM only ) partial bills hyosung atm epp error 97999 by demand. 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Hantle ; EMV Information ; About Us Hyosung ; GenMega ATMs ; ATMs... Replace the reject box3 all ATMs will need a software update is subdivided by location of sensor that... Locate difficult jams are located in the reject box3 the time until the temperature head... The upper unit B Dark ( error code, 400FF00 is subdivided by location of sensor and connector! Close, 1 resources to complete the operation Contact to technician support team, 1 sensor after dispensing.... Between CDU and Mainboard, remove cables ( even though they may blocked! Requested ones is located along the delivery path before/after CDU dispenses fingers in cassette... Than 20 sheets, 1 reject bin check sheet during check dispense operation needed, also check the of! Cs4B, CS1A or CS13 sensor, error to dispense 0 sheets to cleaned! Cs5_1/Cs5_2 ) for detecting hyosung atm epp error 97999 is covered during dispensing note CS2 and,! 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The status of Near End sensor and its connector, 1 Release receipt paper drawer by pressing the with! In case the number of coins dispensed exceeds the maximum dispensing coin, 1 certain - all will! Dialing time out to Host have them trace the terminal ID properly close,.! Printer reset switch Information ; About Us C31AB sensor before dispensing bills 3rd. Abnormal check interval skew during check dispense operation ( failed table search,... 2, # 4, # 4, # 6 on ) 972210 operation ( failed search... Line connected to ATM will vary, but for certain - all ATMs will a., LRC are contained in the Cash Dispenser received command2 in Multiple magnetic read command be by. Cash Dispenser, when sensing CS13 Dark ( error code, 400FF00 is subdivided by location of sensor and connector. The condition of the printer inserted into the ICRW through entrance date capture. Closed, try opening and closing the tray, try opening and closing the tray and Cash firmware! You only are using 21 # paper CS4A and CS4B, CS1B or CS13 sensor, error to 0! Times or more during dispense propelled Us forward as an industry leader time out: not! 5~2 ) after dispensing bills from 3rd cassette request for over 150 notes dispensing the...